Welcome to Dream Himalayas Treks and Expedition! We are thrilled to have you embark on a trekking adventure with us in the majestic Himalayas. Please read the following Terms and Conditions carefully before booking your trip, as they outline your rights and obligations as a client, as well as our policies on bookings, cancellations, and liabilities.
1.1 Reservation
To confirm your booking with Dream Himalayas Treks and Expedition, a completed booking form and a deposit of 20% of the total trip cost must be received. The booking will only be confirmed upon payment of the deposit and receipt of a confirmation email.
1.2 Full Payment
The remaining balance of the trip cost must be paid at least 1 prior to your departure date.
1.3 Payment Methods
We accept payment via bank transfer, credit card, and other methods agreed upon at the time of booking. Any payment transaction fees will be borne by the customer.
2.1 Client Cancellations
If you wish to cancel your trip, please notify us in writing as soon as possible. Cancellation charges are as follows:
2.2 Company Cancellations
Dream Himalayas Treks and Expedition reserves the right to cancel or modify a trip due to unforeseen circumstances such as extreme weather, natural disasters, political unrest, or other conditions beyond our control. In such cases, we will offer you an alternative trip or a full refund.
2.3 Refund Process
Refunds will be processed within 10 days from the date of cancellation request. Refunds are issued to the original payment method unless otherwise specified.
3.1 Changes to Itinerary
While we strive to maintain the advertised itinerary, we reserve the right to make adjustments to the trip schedule for reasons such as weather, safety concerns, or unforeseen circumstances. Any major changes will be communicated to you in advance.
3.2 Client Preferences
We encourage clients to inform us about specific preferences (e.g., dietary restrictions, accommodation preferences) at the time of booking to ensure we can cater to your needs. While we will make every effort to accommodate your requests, we cannot guarantee all preferences can be met.
4.1 Physical Fitness
Participants must be in good health and have a reasonable level of fitness for the trip. It is your responsibility to ensure that you are physically capable of undertaking the trip, and you are encouraged to consult with a healthcare provider before booking.
4.2 Medical Clearance
If you have any pre-existing medical conditions that could impact your ability to participate in the trip (e.g., heart disease, respiratory conditions), you must provide a signed medical clearance from your doctor before booking. Failure to do so may result in exclusion from the trip, with no refund.
4.3 Altitude Awareness
Some of the trips involve high-altitude environments, and altitude sickness is a risk. Clients must be prepared to acclimatize properly and understand the symptoms of altitude sickness. Our guides are trained to assist with altitude-related issues, but the responsibility to notify the guide of any discomfort lies with the client.
5.1 Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance that covers trekking at high altitudes, emergency evacuation, trip cancellations, lost baggage, and personal injuries. Dream Himalayas Treks and Expedition is not responsible for any medical expenses, accidents, or loss of property.
6.1 Guides and Support Staff
Dream Himalayas Treks and Expedition provides professional, experienced guides and support staff throughout the trip. The guides are responsible for the safety of the group, and clients must follow their instructions at all times. In case of any emergency, the guide has the authority to alter the itinerary for the safety of all participants.
6.2 Liability
While Dream Himalayas Treks and Expedition takes all reasonable precautions to ensure your safety during the trip. While we also have many trekking and climbing activities in the Himalayas, it is inherently risky. By booking with us, you acknowledge and accept that you are undertaking the trip at your own risk.
We shall not be held liable for any injury, illness, accident, loss, or damage to your property during the course of the trip. This includes, but is not limited to, injuries from falls, altitude sickness, or any natural disasters or incidents beyond our control.
6.3 Client Responsibilities
You are expected to behave in a respectful manner towards your fellow trekkers, guides, and local communities. Any inappropriate behavior (e.g., harassment, damage to property, illegal activities) may result in removal from the trip, with no refund.
7.1 Accommodation
Accommodation during the trek and climb will typically consist of tea houses, lodges, or camping, depending on the specific route and package. While we strive to provide the best available lodging, please be aware that conditions may be basic in remote areas.
7.2 Meals
We will provide meals as part of the trekking and climbing, but menu choices may be limited in remote regions. Vegetarian and non-vegetarian options are typically available, but please notify us of any special dietary requirements at the time of booking.
8.1 Passports and Visas
It is your responsibility to ensure that you have a valid passport, and necessary visas to visit the Nepal. Dream Himalayas Treks and Expedition can assist with permit arrangements for certain trekking and climbing, but the responsibility to ensure all travel documents are in order lies with the client.
Dream Himalayas Treks and Expedition will not be held liable for any failure or delay in the performance of our obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, civil unrest, or government restrictions.
Dream Himalayas Treks and Expedition reserves the right to amend these Terms and Conditions at any time. Any such amendments will be communicated to you prior to your trip.
By booking a trip with Dream Himalayas Treks and Expedition, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you have any questions or require further clarification, please feel free to contact us at info@dreamhimalayas.com.
We look forward to guiding you on an unforgettable adventure through the Himalayas!
Dream Himalayas Treks and Expedition
www.dreamhimalayas.com
info@dreamhimalayas.com, dreamhimalayas010@gmail.com
+977 9851272547
